Shipping policy
At FENOIR, we are committed to ensuring your order is processed and delivered with care.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping & Dispatch
- Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp where applicable.
- Delivery timelines may vary depending on location, courier operations, and external circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Promotional free shipping offers may be available from time to time.
Incorrect Shipping Information
- Customers are responsible for providing complete and accurate shipping details.
- FENOIR is not responsible for delays or failed deliveries caused by incorrect/incomplete address or contact information.
Failed Delivery Attempts
If delivery fails due to customer unavailability, refusal, or incorrect details:
- Re-delivery may be attempted by the courier partner
- Additional shipping charges may apply for re-shipment if the order is returned to us
Delays Beyond Our Control
FENOIR is not liable for shipping delays caused by circumstances beyond our control, including but not limited to:
- Courier partner disruptions
- Weather / natural events
- Public holidays / strikes
- Force majeure events
Damaged or Tampered Deliveries
If your package arrives visibly damaged or tampered:
- Record an unboxing video
- Contact us within 48 hours of delivery with supporting proof
Contact
For shipping-related queries:
Email: relations.fenoir@gmail.com
Instagram: fenoir.co