Shipping policy
At FENOIR, we are committed to ensuring your order is processed and delivered with care.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping & Dispatch
- Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp where applicable.
- Delivery timelines may vary depending on location, courier operations, and external circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Promotional free shipping offers may be available from time to time.
Incorrect Shipping Information
- Customers are responsible for providing complete and accurate shipping details.
- FENOIR is not responsible for delays or failed deliveries caused by incorrect/incomplete address or contact information.
Failed Delivery Attempts
If delivery fails due to customer unavailability, refusal, or incorrect details:
- Re-delivery may be attempted by the courier partner.
- Additional shipping charges may apply for re-shipment if the order is returned to us.
- Estimated delivery timelines are typically 3–10 business days, depending on destination and courier serviceability.
Delays Beyond Our Control
FENOIR is not liable for shipping delays caused by circumstances beyond our control, including but not limited to:
- Courier partner disruptions
- Weather / natural events
- Public holidays / strikes
- Force majeure events
Damaged or Tampered Deliveries
If your package arrives visibly damaged or tampered:
- Record an unboxing video
- Contact us within 48 hours of delivery with supporting proof
Contact
For shipping-related queries:
Email: relations.fenoir@gmail.com
Instagram: fenoir.co