Privacy policy

Privacy Policy

Welcome to FENOIR. Your privacy is important to us. This Privacy Policy explains how FENOIR (“we,” “our,” “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following personal information:

Full Name
Email Address
Phone Number
Shipping/Billing Address
Payment Information (processed securely through third-party payment gateways; we do not store full card details)
Order History
Device/IP/Browser Information
Website Usage Data via Cookies/Analytics

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate order/shipping updates
Provide customer support
Improve website performance and user experience
Send promotional/marketing communications (only where permitted)
Prevent fraud and unauthorized transactions
Comply with legal obligations

3. Sharing of Information

We do not sell your personal information.

We may share your data with trusted third parties only as necessary to operate our business, including:

Payment Processors
Shipping/Courier Partners
Website Hosting Providers
Analytics/Marketing Platforms
Legal/Regulatory Authorities where required by law

4. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of online transmission or storage is 100% secure.