Refund policy

At FENOIR, each order is carefully packed and inspected before dispatch.

Due to the personal nature of fragrances, we do not accept returns or exchanges for opened/used products unless the item received is damaged, defective, or incorrect.

Eligible Cases for Return/Replacement

We accept return/replacement requests if:

You receive the wrong product
The item is damaged/leaking/broken upon delivery
The product is defective or tampered with

Inspection & Reporting Window

Customers must report issues within 48 hours of delivery.

You may open the outer shipping package to inspect your order. However:

The fragrance bottle/product should not be used beyond inspection
All original packaging must be retained

Proof Required

To validate claims, customers must provide:

Unboxing video recorded from before opening the shipping package
Clear photos/videos of the issue
Order number / proof of purchase

Refund / Replacement Process

After verification:

A replacement will be issued where stock is available
If replacement is unavailable, refund will be processed to original payment method within 5–7 business days